If a DM includes both 'report' and 'price', which intent should the auto reply prioritize?

When a DM includes both “report” and “price,” the safest approach is to avoid making one automated reply handle both intents. Use separate keywords, separate prompts, or a human handoff for mixed-intent messages. This situation is tricky because the user may be asking for educational content and buying information at the same time. If one automation tries to answer both, the message can become confusing or feel irrelevant.

Avoid Mixing Intents in One Flow

Design the campaign so each keyword has a clear purpose:

• “REPORT” sends the report or asks for an email before delivery.
• “PRICE” answers a pricing question or routes the user toward a sales reply.
• Mixed messages can be reviewed manually in the inbox.

Keep the User Experience Clear

If you expect users to ask both questions, your DM can acknowledge the report first and invite them to reply with “PRICE” if they also want product details. That keeps the automation simple and avoids promising a keyword-priority feature that may not exist in the product.