Frequently Asked Questions

Find answers to common StarLovin questions.

After a campaign, what context should teams review in exported Contacts?

Use Starlovin to capture and export Contacts data from Instagram DM campaigns, then review downloads, link clicks, and replies outside Starlovin.

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After a comment keyword campaign ends, should lead review focus on emails, clicks, or later replies?

Learn whether to focus on emails, clicks, or replies when reviewing your Instagram comment keyword campaign. Understand how to measure success based on your goal.

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After a comment-to-DM campaign ends, should old keywords be turned off or changed to evergreen downloads?

Learn whether to deactivate old comment-to-DM keywords or change them to an evergreen download. We'll show you how to maximize lead capture from past posts.

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After a comment-to-DM campaign, what user questions can the unified inbox help review?

After running a comment-to-DM campaign, your unified inbox fills with important user questions. Learn to spot high-intent leads and solve technical issues.

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After a comment-triggered discount DM is sent but the user does not click, how should the second message be written?

Learn how to write the perfect second message after a user comments for a discount but doesn't click the link. Recover sales with gentle, effective follow-up DMs.

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After a comment triggers a DM, can a public 'sent' reply improve follow-gated claim completion?

Learn how adding a public 'check your DMs' reply after a comment-to-DM automation can increase follow-gated offer completion and grow your Instagram followers.

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After a comment triggers a DM, should the link button say 'download report' or 'view full content'?

Learn whether to use 'download report' or 'view full content' for your Instagram DM automation button text. Improve your CTA and build trust with followers.

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After a comment triggers a download link, should a public reply remind the user to check DMs?

Learn why posting a public comment reply is essential for your Instagram comment-to-DM automations. Boost engagement and ensure your followers get their links.

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After a DM triggered by a Live comment, if the user asks for replay highlights, should automation summarize or a human answer?

Learn when to use automation and when a human should answer DMs triggered by Instagram Live comments to build stronger connections with your audience.

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After a follow gate brings new followers, how can you prevent them from unfollowing after getting the download?

Learn how to prevent unfollows and retain new followers after using an Instagram follow gate. Discover strategies to build community and deliver long-term value.

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After a follow gate campaign ends, what kind of follow-up DM should new followers receive?

Learn what kind of follow-up DM to send new followers after a follow gate campaign to build a real connection and prevent them from unfollowing.

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After a follower claims a discount code and asks about price, how can contact history help judge purchase intent?

Learn how to analyze a follower's contact history and conversation timeline on Instagram to accurately judge their purchase intent after they ask about price.

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After a follower claims a download from a comment, when is it appropriate to invite them to join a newsletter?

Learn the best time to invite followers to your newsletter after they comment for a download. We'll show you how to collect emails in DMs for better results.

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After a follower comments to grab a download and leaves an email, how can Contacts show which topic they care about?

Contacts can preserve campaign, keyword, offer, and conversation context, so exported Instagram DM contacts are easier to review later.

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After a follower enters automation through a comment keyword, what history should a human agent see?

Learn what conversation history a human agent needs to see after a comment-to-DM automation is triggered. Full context is key for a seamless customer experience.

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After a follower enters DMs from a Story reply, how can the inbox keep context for a human to review?

Learn how to keep conversational context in your Instagram DMs after a Story reply. Use a social inbox to seamlessly switch between automated and manual replies.

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After a follower enters DMs from a Story reply, how can you tell whether they are casual engagement or a lead?

Learn the best way to tell if an Instagram Story reply is a serious lead or just casual engagement. Use automation to qualify followers and collect emails in DMs.

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After a follower enters through a follow gate, how can Contacts show whether they keep engaging?

Learn how a contact record tracks ongoing follower engagement after they pass a follow gate. See how every comment, DM, and click builds their profile.

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After a follower follows and claims a resource, when is it appropriate to invite them to join an email list?

Learn the best time to invite new Instagram followers to your email list. We explain how to capture emails in DMs as part of your freebie delivery.

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After a follower moves from comments to DMs, what should the line before the product link explain?

Learn the best message to send right before a product link in your Instagram DMs. This simple formula increases clicks and builds trust with your followers.

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After a follower replies with a question in DMs, how can you decide whether the interaction needs human takeover?

Learn how to decide when an Instagram DM conversation needs a human takeover. Our guide covers key signals for pausing automation and providing support.

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After a growth campaign ends, if new followers stop engaging, should DMs or content be used to reactivate them?

Learn whether to use DMs or content to re-engage new followers who go quiet after a growth campaign. Our guide shows you a simple strategy to win them back.

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After a high-intent commenter enters DMs, how can the first message increase willingness to follow?

Learn how to craft the perfect first DM after a comment to increase willingness to follow. Turn high-intent commenters into loyal Instagram followers.

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After a keyword auto reply, when is it appropriate to save the user to Contacts as a lead?

Learn the right time to save a user as a contact after a keyword auto-reply. Discover how to turn an Instagram inquiry into a qualified lead with consent.

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