Support
Last Revised: March 25, 2026
Hours of Operation
Our support team is available Monday through Friday, 9:00 AM – 5:00 PM Pacific Time, excluding U.S. federal holidays.
Response Time
We aim to respond to all support requests within 24 business hours. Most inquiries are resolved within that first response, but complex issues may require follow-up.
Email Support
For all support inquiries, email us at [email protected].
Create a Support Case
To open a new support case, send an email to [email protected] with the subject line "Support Request: [brief description]".
To help us resolve your issue as quickly as possible, please include:
- The email address associated with your StarLovin account.
- A clear description of the issue or question.
- Any relevant screenshots or error messages.
- The browser and device you're using (if applicable).
Knowledge Base
Visit our Help Center for self-service guides and troubleshooting. If you can't find what you're looking for, don't hesitate to reach out to us via email.