Creator Stories3 min read

The Night Before A Mug Drop Is Not Cute

Illustration of Lena Park

Lena ParkPortland, United States

Ceramic artist and small-batch shop owner

The Night Before A Mug Drop Is Not Cute - StarLovin blog cover

T-18 hours. There are thirty-seven mugs on the worktable and only twenty-nine of them are going into the main drop.

Three have pinholes in the glaze. Two rock slightly when I tap the rim. One blue mug has a bare patch beside the handle that I did not see until the afternoon light moved across it. The remaining two are perfectly usable, but the glaze broke so differently from the preview batch that listing them beside the others would make the product photos look dishonest.

This is the first real job before a small-batch release: decide what the work actually is. First quality, second, test piece, or mine now.

T-14 hours. I sand every foot ring, wipe away the dust, and photograph the insides. Customers care about the blue that runs over the rim; they also deserve to see the thumbprint-sized variation near the base. I write the measurements from the actual mug in front of me. Handmade ounces are not theoretical ounces, and a cup described as twelve ounces should not become nine after someone pours coffee into it.

T-10 hours. The listing photos are done. The packing tape is missing.

I find it under a towel, next to the scale, which means I put it somewhere sensible and then covered the sensible place with another task. The shop page now has twenty-nine first-quality mugs, six clearly photographed seconds, and two pieces removed from sale. Shipping weights are checked. Canada rates are checked twice.

T-7 hours. I prepare the part customers will see.

The blue-glaze preview already has people asking when the shop opens. In StarLovin, I connect that post to the drop link and the shipping page. Before the products are live, someone can leave an email for the waitlist note; once the shop opens, the same preview leads to the live collection. The contact information is saved in Contacts, where I can search it or export it after the drop instead of rebuilding the list from screenshots.

That setup takes less time than photographing one reflective mug. More importantly, it is finished while I can still write a normal sentence.

T-3 hours. I arrange the inventory in packing order, not color order. Tall handles on the left, wide mugs in the center, seconds on the lower shelf. The studio looks worse in every passing hour. Clean product photography is an extremely selective witness.

T-40 minutes. I eat half a sandwich over the sink and read the shop page from my phone. The drop time is correct. The seconds are labeled. The product photos show the glaze skips. I remove the phrase "one of a kind" from a description because every mug is technically one of a kind and the sentence has stopped doing useful work.

T-0. The collection opens.

The first blue mug sells before I finish refreshing the inventory screen. A shipping question from the preview post receives the page I checked earlier. Someone who joined the waitlist at lunch comes through for a tall-handled mug. One customer buys a second and writes that the glaze skip is the part she likes.

T+52 minutes. Twenty-one first-quality mugs are gone. Four seconds remain. The wide blue mug I expected to sell first is still sitting on the table, while the brown test glaze I nearly removed has sold to someone in Maine.

There is no lesson in that. Customers are allowed to have different taste than the person who made the inventory spreadsheet.

The next morning, I export the drop contacts, wrap the sold pieces, and write each order number on a square of painter's tape. The studio is quiet again. Two blue mugs remain on the shelf, the tape is exactly where I left it, and mug number 14 needs a box that is one inch wider than all the others.

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