When event signups and download downloaders are mixed together, how should Contacts distinguish them?
Use separate keywords and campaign names for events and downloads, then review exported Contacts by source outside Starlovin.
Keywords
Use different keywords, campaign names, or offer sources so event signups and download requests stay easy to review after export.
For example, ask people to comment "EVENT" for the signup link and "GUIDE" for the download. Those clear entry points give your team context later when the Contacts data is exported.
A Simple Workflow
- Create separate automations for the event and the download.
- Use clear keywords instead of one generic keyword.
- Export Contacts after the campaign.
- Review the keyword, campaign, or requested offer in your spreadsheet, email tool, CRM, or internal workflow.
This keeps the explanation focused on exported source context, without implying Contacts changes records automatically.
When engaged users do not click the link, should the second DM continue the conversation or remind them to claim?
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