When exporting contacts to an email team, should users who never clicked any link be excluded?
Do not automatically remove non-clickers. Export Contacts and review click data and replies before the email team decides what to do next.
Keywords
No. Users who never clicked a link should not be removed automatically just because they did not click.
A non-click can mean many things: they got distracted, had a technical issue, wanted to review later, or were only lightly interested. The better approach is to export Contacts, review link-click data and replies, and let the email team decide how to handle those contacts in its own workflow.
Practical Takeaway
Starlovin can provide exported Contacts and click context. The decision to include, exclude, or follow up with non-clickers should happen after export.
When exporting Contacts for ads or email teams, how can low-intent users be excluded?
Next FAQWhen follow-up reminders are sent in sequence, how can frequency be controlled to avoid feeling like harassment?