When users DM about product sizing, should the auto reply send a link or ask for size preference first?

For sizing questions, ask for the key size detail first if the answer depends on the customer.

A generic size-chart link can be useful, but a quick clarifying question often feels more helpful: "Happy to help. What size do you usually wear in this type of item?" You can then send the size chart or product link with better context.

Practical Takeaway

Use sizing-related keywords or DM copy to start a helpful exchange, then hand off to a person when the customer needs specific fit advice. Avoid claiming the workflow can fully personalize sizing recommendations unless that exact capability is confirmed.