Frequently Asked Questions
Find answers to common StarLovin questions.
When a B2B media account shares a white paper, what lead information should Instagram DMs collect?
Learn the essential lead information to collect in Instagram DMs for a B2B white paper. Discover how to qualify leads by asking for a name, work email,…
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When a Business or Creator account connection has issues, how can a comment keyword campaign be affected?
If your Instagram comment keyword campaign has stopped sending DMs, the problem is likely your Business or Creator account connection. Learn how to…
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When a course account collects inquiry leads in Instagram DMs, should it ask for email or learning goals first?
Learn whether to ask for an email or learning goals first when collecting leads in Instagram DMs. Discover the best conversation flow for course creators.
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When a follow-gated download flow is too long, how can potential new followers be kept from dropping off?
Losing followers during your follow-gated download flow? Learn how to reduce drop-off by simplifying steps and improving the user experience in your DMs.
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When a follower asks about price but shows little purchase intent, should the link be sent directly?
Learn why you shouldn't send a product link directly to followers with low purchase intent. Discover how to qualify leads in Instagram DMs to increase…
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When a follower asks 'any more?' in DMs, how can one interaction extend into continued content consumption?
Learn how to turn a simple follower DM asking for 'any more?' into continued content consumption using automated follow-up messages to build a lasting…
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When a follower claims multiple downloads, how can you tell which topic they care about most?
Learn how to spot a follower's primary interest when they claim multiple downloads on Instagram. Track post-download engagement to find their true…
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When a follower comments 'resource' under a Reel but does not follow yet, should they be guided to follow first or receive the resource link directly?
Deciding whether to ask non-followers to follow you before sending a resource link? Learn the pros and cons of using a follow gate for your Instagram…
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When a follower complains that an auto reply is irrelevant, which part of the conversation should be checked in the inbox?
When a follower gets an irrelevant auto reply, learn how to check your inbox to find the problem. See how to diagnose and fix your Instagram automation…
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When a follower DMs 'where is the download?', should the auto reply send a link directly or understand the specific download first?
Learn whether to send a link directly or ask a clarifying question when a follower DMs for a download. Set up the best auto reply for your Instagram DMs.
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When a follower moves from download to purchase inquiry, how can contact history improve conversion?
Learn how to use a follower's contact history to personalize your sales pitch and improve conversion rates when they inquire about a purchase after a…
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When a follower replies to a Story asking 'where is the link?', is it appropriate to ask them to follow first?
Learn when it's appropriate to ask users to follow you before sending a link in DMs and discover why rewarding Story replies directly builds more trust.
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When a free course checklist is follow-gated, how can you tell whether claimers truly want to learn?
Use link clicks, replies, and later engagement as clues to judge course interest after a follow-gated checklist claim.
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When a holiday gift guide has multiple affiliate links, how can the DM stay clear instead of messy?
Learn how to send multiple affiliate links for a holiday gift guide in a single Instagram DM without it looking messy. Use an interactive menu to keep…
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When a link is not clicked, how can you tell whether the issue is the Instagram content promise or the landing page title?
Is your link not getting clicked on Instagram? Learn how to tell if the problem is your content promise or your landing page title with a simple A/B test.
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When a media account previews an exclusive interview, should comment-to-DM send a summary or the full link?
Discover whether to send a full link or a summary with comment-to-DM when promoting an exclusive interview. Learn the best strategy for your media…
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When a media account publishes tool reviews, should affiliate links go in DMs or the bio link?
Discover why sending affiliate links in DMs is more effective than a bio link for media accounts publishing tool reviews. Learn how to automate link…
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When a media account receives many press kit or interview-material requests, how can keyword replies separate journalists, readers, and customers?
Learn how to use automated keyword replies on Instagram to separate journalists, readers, and customers, ensuring press kits and materials are sent…
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When a media account receives many 'send me' DMs, how can auto replies avoid sending the wrong download?
Learn how to use keyword triggers in your Instagram auto replies to avoid sending the wrong download. Our guide helps media accounts send the correct…
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When a media account receives the same requests for downloads daily, how can auto replies reduce editorial repetitive work?
Learn how media accounts can use Instagram auto-replies to automate download requests, reduce repetitive editorial work, and free up time for content…
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When a media account recommends a tool list, are DM affiliate links better for tracking clicks?
Discover why sending affiliate links in DMs offers superior click tracking for media accounts. Learn how to improve your Instagram affiliate marketing…
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When a media account reminds non-clickers, how can it avoid damaging reader trust?
Learn how media accounts can send effective follow-up messages to non-clickers. Our guide helps you avoid damaging reader trust with smart, helpful…
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When a media account reviews a product, should the DM purchase link include the review conclusion?
Learn why including a brief review summary with your DM purchase link can boost trust and sales. Get tips for crafting the perfect automated message for…
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When a media account runs a comment-to-DM campaign, why should Meta's official API connection be preferred?
Learn why using Meta's official API for comment-to-DM campaigns is crucial for account safety, reliability, and avoiding Instagram restrictions. Secure…
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