Frequently Asked Questions
Find answers to common StarLovin questions.
If the keyword 'link' triggers too many irrelevant DMs, should it be changed to a more specific word?
Getting too many irrelevant DMs from your automation? Learn why generic keywords fail and how to choose a specific trigger word for better accuracy.
Read answer
If the resource title is strong but link clicks are low, does it mean the DM description is not specific enough?
If your resource title gets requests but Instagram DM link clicks are low, your DM description is likely the problem. Learn how to diagnose and fix it.
Read answer
If the same follower claims downloads from multiple Reels, how can Contacts reveal their real interests?
Review exported Contacts, trigger sources, link clicks, and conversation history to understand follower interest outside StarLovin.
Read answer
If users ask several questions in DMs, are they more likely to become followers than users who only claim a link?
Discover why users who ask multiple questions in Instagram DMs are more likely to follow you than users who only claim a link. Learn how to nurture…
Read answer
If users click a product link but do not buy, is email capture useful before further follow-up?
Learn why capturing an email is a powerful strategy for following up with users who click a product link but don't buy. Turn fleeting interest into…
Read answer
If users click a product link but do not buy, should the second DM add reviews, a discount, or use cases?
Learn what to send in a follow-up DM when a user clicks your product link but doesn't buy. Choose between reviews, discounts, or use cases to close the…
Read answer
If users click Link in DM but take no next action, does it mean the engagement goal is too shallow?
Find out why users click your link in Instagram DMs but fail to take action. Learn how to fix post-click drop-off and improve your conversion rate.
Read answer
If users comment a keyword and receive an irrelevant link, how can the next campaign avoid that?
Learn how to avoid sending irrelevant links from your Instagram comment automation by choosing specific, unique keywords for each campaign to fix…
Read answer
If users comment a keyword to grab a download but do not follow, how should the next DM guide them?
Learn how to guide users who comment a keyword but don't follow you. Our steps show you how to set up a follow gate to deliver your link automatically.
Read answer
If users comment 'PDF', receive the link, but do not download, should they receive a follow-up?
Learn whether you should send a follow-up DM if a user doesn't download your PDF. Discover how to automate a smart follow-up for users who don't click…
Read answer
If users comment the keyword after the Live ends, is it still appropriate to send the Live download link?
Learn why it's a smart strategy to automatically send your Instagram Live download link to users who comment a keyword, even after the event is over.
Read answer
If users do not click a resource link, is the title weak or did the first DM fail to explain it clearly?
If users don't click your resource link in DMs, your message may be unclear. Learn how to diagnose low click-through rates and improve your DM strategy.
Read answer
If users do not click the first link, should the second reminder use different wording?
Learn why changing the wording in your reminder message is crucial if users don't click your first link. Discover tips for writing an effective DM…
Read answer
If users do not complete the email capture step, should the flow switch to direct link delivery?
Learn why you shouldn't send a direct link if a user skips the email capture step in your DM automation and discover what to do instead to recover leads.
Read answer
If users download a report but do not open later emails, should Instagram DMs continue the follow-up?
Learn when and how to use Instagram DMs to effectively follow up with leads who downloaded a freebie but are not opening your emails. Re-engage your…
Read answer
If users enter DMs from comments and then ask again in comments, how should the team connect the conversation?
When a user comments, moves to DMs, and then comments again, it can be confusing. Learn how to connect the conversation and provide seamless support.
Read answer
If users feel 'follow to claim' is a forced exchange, how should the wording be adjusted?
Learn how to adjust your 'follow to claim' wording to feel less like a forced exchange. Frame your offer as exclusive community access to grow followers…
Read answer
If users follow because of a product link, should later content keep promoting products or provide value?
After a user follows you for a product link, what's next? Learn the best Instagram content strategy to balance value and promotions to keep them engaged.
Read answer
If users follow before claiming an industry report, can that improve later retention?
Learn how asking users to follow before downloading a freebie, like an industry report, can improve long-term follower retention and attract a more…
Read answer
If users follow but do not click the resource link, is the friction too high or the link not compelling enough?
Find out why followers aren't clicking your resource link after following and learn how to improve your DM click-through rate with a better call-to-action.
Read answer
If users grab a download, do not follow, but click the link, are they still worth reaching again?
Find out why users who click your link but don't follow are valuable leads. Learn how to re-engage these high-intent individuals on Instagram.
Read answer
If users grab downloads from multiple posts but do not follow, does that mean account positioning is unclear?
Learn why users grab your Instagram downloads but don't follow. Discover if it's your account positioning or a simple gap in your value exchange.
Read answer
If users leave an email but do not click the download link, does it mean lead quality is low?
Discover why a user who opts in but doesn't click your link may still be a high-quality lead. Learn the common reasons and how to re-engage them.
Read answer
If users receive a sales link immediately after getting a download, can complaint or unfollow risk increase?
Learn the best way to send a sales link after a free download on Instagram. Discover why delaying your follow-up message is key to avoiding complaints.
Read answer