Frequently Asked Questions

Find answers to common StarLovin questions.

If a follower claims a template but does not download it, should the reminder explain what problem the template solves?

Learn how to write an effective follow-up DM on Instagram. Re-stating the value of your freebie can re-engage followers and increase your download rate.

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If a follower clicks a download link but does not leave an email, is that still a useful lead?

Discover why a follower who clicks your link but doesn't provide an email is still a valuable lead. Learn how to nurture these warm prospects on Instagram.

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If a follower clicks an event signup link but does not complete the form, how should the reminder be written?

Learn how to write a gentle, effective reminder message for followers who clicked your event link but didn't sign up. Turn warm leads into attendees.

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If a follower comments a keyword and immediately DMs asking for the link, how can duplicate sends be avoided?

Learn how to stop sending duplicate DMs when a follower comments a keyword and also sends a message. Avoid double sends with clear CTAs and smart automation.

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If a follower comments a keyword on an old post, should an expired campaign link still be sent?

Learn why you should never send an expired campaign link from an old post. Discover how to manage old Instagram keyword automations for a better follower experience.

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If a follower comments a keyword, receives a link, but does not open it, should the second DM resend the link or explain the resource value?

Your second DM should briefly re-explain the resource's value before resending the link, as this reminds followers why they were interested in the first place.

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If a follower does not click the link but replies to the DM, should you send another reminder or reply manually?

When a follower replies to your automated DM instead of clicking the link, should you send a reminder or reply manually? Learn the best practice for managing Instagram…

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If a follower says they already left an email, how can asking them to fill it again be avoided?

Learn how to use smart DM automation to handle existing contacts and avoid asking followers for their email address if they've already provided it.

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If a follower says they did not receive a download link, which conversation history should be checked first in the inbox?

A follower says they didn't receive your download link in an Instagram DM. Learn why you should check your automation tool's history first and how to troubleshoot.

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If a follower sends three DMs in a row, should automation reply once or to every message?

Reduce repeated DMs by simplifying keywords, avoiding duplicate entry points, and reviewing repeated conversations manually.

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If a free template campaign brings many followers but low engagement, is the issue the offer or later content?

Getting followers from a freebie but seeing low engagement? Learn to diagnose if the issue is your offer or content and how to retain your new audience.

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If a free template gets many claims but low email conversion, should the information request be simplified?

Experiencing high claims but low email conversion on your free template? Learn how simplifying your information request in DMs can fix your lead capture.

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If a high-engagement post does not use Link in DM, what conversion opportunities might be missed?

Learn what conversion opportunities you miss on high-engagement Instagram posts without a Link in DM strategy and how to capture leads automatically.

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If a high-engagement post has both download links and product links, should the comment keywords be separate?

Learn why using separate comment keywords for download links and product links on a single Instagram post is crucial for a great user experience.

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If a high-ticket course inquiry link is not clicked, should the second DM move to human Q&A?

Learn when to switch from automated DMs to a human Q&A for high-ticket course inquiries. Discover a workflow for following up on unclicked links.

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If a keyword campaign triggers both download and product links, can users feel confused?

Learn why using one keyword for multiple offers confuses followers and how to structure your Instagram DM automation for a clear, effective user experience.

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If a keyword commenter does not follow the account, should the DM use a follow gate first?

Learn whether to use a follow gate in your DMs for keyword commenters who aren't followers. Discover the best strategy for balancing follower growth and user experience.

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If a media account has many daily downloads, should Contacts export happen by campaign or weekly?

Learn whether to export your Instagram leads by campaign or on a weekly schedule. Discover the best data management strategy for high-volume accounts.

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If a media newsletter wants to grow from Instagram, should report downloads or checklist claims be the entry point?

Find out whether a checklist or a detailed report is the better lead magnet to grow your newsletter from Instagram. Learn how to set up automated delivery.

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If a non-clicker later replies with a question, should automated reminders stop and a human reply instead?

Learn why you should always stop automated reminders when a user replies with a question and how to seamlessly transition to a human conversation in DMs.

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If a post has many comments but few DMs, how should the comment CTA become a clearer claim entry point?

If your Instagram post has many comments but few DMs, your CTA is unclear. Learn to fix your comment CTA with a simple keyword and step-by-step instructions.

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If a product link DM should feel like service, what information helps followers avoid extra steps?

Make your product link DMs feel like a helpful service. Learn what key information to include, like sizing and discounts, to help followers shop easily.

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If a public comment already says 'check your DMs', should non-clickers still receive a follow-up?

Wondering if you should send a follow-up DM to non-clickers after a 'check your DMs' comment? Learn the best practices for sending automated reminders.

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If a Reel gets views but no DMs, how should the CTA change into a claim-based prompt?

Learn how to change your Instagram Reel CTA into a claim-based prompt to turn views into DMs. Use specific keywords and automation to boost engagement.

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