Frequently Asked Questions
Find answers to common StarLovin questions.
If a follower says they did not receive a download link, which conversation history should be checked first in the inbox?
A follower says they didn't receive your download link in an Instagram DM. Learn why you should check your automation tool's history first and how to…
Read answer
If a follower sends three DMs in a row, should automation reply once or to every message?
Reduce repeated DMs by simplifying keywords, avoiding duplicate entry points, and reviewing repeated conversations manually.
Read answer
If a free template campaign brings many followers but low engagement, is the issue the offer or later content?
Getting followers from a freebie but seeing low engagement? Learn to diagnose if the issue is your offer or content and how to retain your new audience.
Read answer
If a free template gets many claims but low email conversion, should the information request be simplified?
Experiencing high claims but low email conversion on your free template? Learn how simplifying your information request in DMs can fix your lead capture.
Read answer
If a high-engagement post does not use Link in DM, what conversion opportunities might be missed?
Learn what conversion opportunities you miss on high-engagement Instagram posts without a Link in DM strategy and how to capture leads automatically.
Read answer
If a high-engagement post has both download links and product links, should the comment keywords be separate?
Learn why using separate comment keywords for download links and product links on a single Instagram post is crucial for a great user experience.
Read answer
If a high-ticket course inquiry link is not clicked, should the second DM move to human Q&A?
Learn when to switch from automated DMs to a human Q&A for high-ticket course inquiries. Discover a workflow for following up on unclicked links.
Read answer
If a keyword campaign triggers both download and product links, can users feel confused?
Learn why using one keyword for multiple offers confuses followers and how to structure your Instagram DM automation for a clear, effective user…
Read answer
If a keyword commenter does not follow the account, should the DM use a follow gate first?
Learn whether to use a follow gate in your DMs for keyword commenters who aren't followers. Discover the best strategy for balancing follower growth and…
Read answer
If a media account has many daily downloads, should Contacts export happen by campaign or weekly?
Learn whether to export your Instagram leads by campaign or on a weekly schedule. Discover the best data management strategy for high-volume accounts.
Read answer
If a media newsletter wants to grow from Instagram, should report downloads or checklist claims be the entry point?
Find out whether a checklist or a detailed report is the better lead magnet to grow your newsletter from Instagram. Learn how to set up automated delivery.
Read answer
If a non-clicker later replies with a question, should automated reminders stop and a human reply instead?
Learn why you should always stop automated reminders when a user replies with a question and how to seamlessly transition to a human conversation in DMs.
Read answer
If a post has many comments but few DMs, how should the comment CTA become a clearer claim entry point?
If your Instagram post has many comments but few DMs, your CTA is unclear. Learn to fix your comment CTA with a simple keyword and step-by-step…
Read answer
If a product link DM should feel like service, what information helps followers avoid extra steps?
Make your product link DMs feel like a helpful service. Learn what key information to include, like sizing and discounts, to help followers shop easily.
Read answer
If a public comment already says 'check your DMs', should non-clickers still receive a follow-up?
Wondering if you should send a follow-up DM to non-clickers after a 'check your DMs' comment? Learn the best practices for sending automated reminders.
Read answer
If a Reel gets views but no DMs, how should the CTA change into a claim-based prompt?
Learn how to change your Instagram Reel CTA into a claim-based prompt to turn views into DMs. Use specific keywords and automation to boost engagement.
Read answer
If a reminder is sent 10 minutes after the first link, can the Instagram DM experience feel too rushed?
Learn the best timing for your automated Instagram DM follow-ups. We explain when a 10-minute reminder works and when it feels too rushed for users.
Read answer
If a resource gets many claims but low follow conversion, is it still suitable for a follow gate?
Getting many claims but few new followers with your Instagram follow gate? Learn why a value mismatch is likely the cause and find better strategies to…
Read answer
If a signup link is not clicked, should the second DM answer common questions first?
Learn why answering common questions in a follow-up DM is a smart strategy to re-engage users who didn't click your signup link and how to automate it.
Read answer
If a small team checks the inbox once a day, which Instagram conversations should be handled first?
Learn how to efficiently manage your Instagram inbox when you only check it once a day. Prioritize customer support and sales DMs to boost growth.
Read answer
If a small team has no dedicated support person, how can Social Inbox reduce missed Instagram DMs?
Learn how a Social Inbox helps small teams manage Instagram DMs without a dedicated support person by centralizing conversations and tracking replies.
Read answer
If a user asks the same question in comments and DMs, how can the inbox help the team see the full path?
A unified social inbox helps your team see the full conversation path by merging a user's comments and DMs into a single, chronological thread for…
Read answer
If a user asks to stop receiving reminders in DMs, how should later follow-ups be handled?
Learn how to respectfully handle user requests to stop receiving reminders in DMs. Our guide covers pausing automation and managing Instagram opt-outs.
Read answer
If a user claims a discount code but does not buy, should the second DM add reviews, use cases, or the deadline?
Learn whether to send reviews, use cases, or a deadline in your second DM. Discover the best Instagram follow-up message strategy for unused discount…
Read answer