Frequently Asked Questions
Find answers to common StarLovin questions.
If followers suddenly stop receiving automated DMs, should account authorization or comment keywords be checked first?
If your Instagram automated DMs suddenly stop working, learn whether to check your account authorization or comment keywords first. Follow our simple…
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If followers trigger the same automated DM from multiple posts, how can duplicate sends avoid annoying them?
Learn how to stop sending the same automated DM to followers who comment on multiple posts. Use frequency caps and smart rules to avoid annoying your…
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If followers unfollow right after claiming, does it mean the resource was weak or the audience quality was low?
Find out why followers unfollow right after getting your link or freebie. Learn how to adjust your Instagram strategy to improve audience retention and…
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If followers use an emoji to ask for a link, is it appropriate to use that emoji as a trigger?
Learn why it's appropriate and effective to use an emoji as a trigger keyword for your Instagram DM automation to send links, freebies, and more.
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If high-engagement content brings followers with no later action, should the next post change the download or the prompt?
Getting high engagement but no action from new followers? Learn whether to change your Instagram prompt or your download to attract more qualified leads.
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If keyword replies bring many link clicks but few replies, does the automation feel too one-way?
Getting link clicks but no replies from your Instagram keyword automation? Learn how to make automated DMs feel less one-way and more conversational to…
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If link copy only says 'click here' and users do not click, how should the second DM fix it?
If users aren't clicking your Instagram DM links, your follow-up message needs to fix the problem. Learn how to write better DM copy to improve your…
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If many duplicate emails appear after export, which Instagram campaigns should operators review?
Seeing duplicate emails after exporting your Instagram leads? Learn which campaigns to review and why engaged followers might enter their email multiple…
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If many people use the comment keyword but link clicks are low, does the keyword attract the wrong users?
Getting lots of comments but few link clicks on Instagram? Learn why your keyword or DM copy might be the problem and how to improve your click-through…
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If many users download a download but few convert later, should email quality or the download topic be reviewed?
If your lead magnet gets many downloads but few conversions, learn whether to fix your email quality or the download topic. We'll help you diagnose the…
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If no one clicks after the second reminder, should the next campaign change the resource or the CTA?
If your campaign gets no clicks after a second reminder, learn how to diagnose whether to change your CTA or your resource to improve performance.
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If non-clicks are high but comments are positive, does that mean audience quality is good but the link is weak?
Getting lots of positive comments but few link clicks on Instagram? Learn what this means about your audience and how to fix a weak offer, CTA, or…
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If product link clicks are high but purchases are low, does it mean the content creates interest but the landing page is weak?
Getting lots of product link clicks but few sales? Learn how to diagnose the common causes, from landing page mismatches to checkout friction, and fix…
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If product link clicks are high but replies are low, are users just browsing or converting off-platform?
Are high product link clicks with low DM replies a sign of browsing or off-platform sales? Learn why users go silent and how to re-engage them.
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If Reel viewers do not comment the keyword, should the claim prompt be stronger in the video or subtitles?
Learn how to create a stronger call to action in your Instagram Reels to get more viewers to comment with your keyword. Improve your CTA in both video…
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If Reels comment-triggered DMs bring many clicks but few emails, should the claim order be changed?
Learn when to change the claim order in Reels comment-triggered DMs so you can improve email capture without hurting link clicks.
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If Reels keyword comments are high but follows are low, should the CTA emphasize the value of following?
Getting lots of keyword comments on Reels but few follows? Learn how to adjust your CTA and use a follow gate to convert engaged viewers into loyal…
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If sales wants to find followers who asked about price but did not buy, what clues should contact history provide?
Use tracked link data and conversation history as sales context after export, without claiming automatic buyer intent detection.
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If someone replies to a Story but does not click the link, should the follow-up be softer or more direct?
Learn whether your follow-up message for an unclicked link from an Instagram Story reply should be soft or direct. Discover how to craft a gentle nudge…
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If Story replies are high but leads are low, should the first automated DM ask about needs or send the link?
Getting high Story replies but low leads? Learn whether your first automated DM should ask about needs or send the link to maximize your Instagram…
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If Story reply automation suddenly stops triggering, could Meta authorization status be the reason?
Discover why your Instagram Story reply automation suddenly stopped working. Learn how an expired Meta authorization status is a common cause and how to…
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If team seats are limited, can it affect who can quickly take over high-intent DMs?
Discover how limited team seats can slow down your sales process on Instagram. Learn to manage high-intent DMs effectively by using a smart inbox.
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If the comment section becomes only keywords with little discussion, how should the Link in DM campaign change?
Is your link in DM campaign filling your comments with single keywords? Learn how to change your strategy to encourage real discussion and improve…
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If the first reminder says 'click to claim', should the second use a more specific use case?
Learn why your second reminder message needs a specific use case, not a generic CTA. Discover how to write effective follow-up messages that get clicks.
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