Frequently Asked Questions
Find answers to common StarLovin questions.
If a user claims a discount code but does not buy, should they be treated as a lower-intent lead?
Discover why users who claim a discount code but don't buy are still high-intent leads. Learn how to re-engage them and recover sales effectively.
Read answer
If a user claims a download but does not click the link, are they still worth keeping in Contacts?
Discover why users who claim a freebie but don't click the link are valuable Instagram leads and learn how to effectively re-engage them to improve…
Read answer
If a user claims a lead magnet and does not reply, should the DM ask another qualification question?
If a user gets your lead magnet but doesn't reply, should you ask more questions? Learn the best way to follow up in Instagram DMs to nurture leads.
Read answer
If a user claims a resource but does not click the link, should they be treated as a lower-intent lead?
Learn why a user who claims a resource but doesn't click the link is a distracted lead, not a low-intent one, and how to re-engage them.
Read answer
If a user claims different downloads several times, can Contacts help tell whether they are a reader or buyer?
Learn how to review exported Instagram contacts to tell the difference between readers who download freebies and buyers who are ready to purchase.
Read answer
If a user clicks a product link and later downloads a report, how should the team review that contact?
Learn how to categorize and review a contact who clicks a product link and then downloads a report. Understand their intent and nurture them effectively.
Read answer
If a user did not click but later followed the account, does that mean one more reminder is worthwhile?
Learn when to send a follow-up message if a user didn't click your link but followed you. Discover how to interpret user signals and re-engage them…
Read answer
If a user does not click a resource link but leaves an email, should they enter a later email list?
Learn whether to add a user to your email list if they provided an email but didn't click your resource link. Discover how to review and re-engage these…
Read answer
If a user does not click a waitlist link, should the next DM emphasize limited spots or product updates?
Deciding on your next waitlist follow-up DM? Learn whether to emphasize limited spots or product updates to convert users who haven't clicked your link.
Read answer
If a user does not click but asks for more details, does that show high intent or a need for human explanation?
When a user asks for more details instead of clicking your link, it shows high intent but requires a human touch. Learn how to interpret this signal and…
Read answer
If a user does not click the first link and later comments the same keyword again, should the second DM use different copy?
Learn why you should use different DM copy for repeat keyword comments and how to proactively follow up on Instagram when a user doesn't click your link.
Read answer
If a user does not complete the follow step, should the second reminder emphasize the resource value or ask them to follow again?
Learn whether to emphasize resource value or ask for a follow in your second reminder. Discover how to craft a follow gate message that converts followers.
Read answer
If a user enters an invalid email and stops replying, how should the second DM remind them?
Learn how to write and automate a gentle follow-up DM when a user provides an invalid email and stops replying. Recover lost leads with a simple workflow.
Read answer
If a user enters DMs from a comment but does not click, should the second message resend the link or ask about needs?
Learn whether to resend a link or ask a question in your follow-up DM. Discover how to create a smart Instagram follow-up that builds trust and…
Read answer
If a user first claims a report and then asks about a product, how can the inbox show whether a human should take over?
Learn how to set up your Instagram DMs to pause and notify you when a human should take over a conversation after a user asks a unique question.
Read answer
If a user ignores two reminders and still does not click, should follow-up continue?
Find out if you should continue sending follow-up DMs after a user ignores two reminders. Learn the best practices for a non-spammy DM strategy.
Read answer
If a user leaves an incorrectly formatted email, how can the DM reminder avoid feeling awkward?
Learn how to create a friendly, non-awkward DM reminder when a user submits an incorrectly formatted email. Our guide helps you recover leads gracefully.
Read answer
If a user misspells a keyword in DM, should the auto reply handle close matches?
Learn why Instagram auto-replies usually rely on exact keyword matches and how to set up your DM automation to account for common typos for better results.
Read answer
If a user neither clicks nor replies, when should follow-up stop?
Learn the best practice for when to stop sending follow-up DMs on Instagram if a user doesn't click or reply. Avoid being spammy and protect your…
Read answer
If a user only replies 'ok' in DMs, should automation keep moving the flow forward?
Learn why you shouldn't let DM automation continue on ambiguous replies like 'ok'. Discover how to handle unclear responses for a better user experience.
Read answer
If a user only replies with an emoji in DMs, should email capture continue?
Learn what to do when users reply with an emoji during Instagram DM email capture. See how to create a smarter automation that avoids frustrating users.
Read answer
If a user publicly complains in comments that they did not receive a download, how should the team handle it in the inbox?
Learn the best way to handle public comments when a user says they did not receive your download. Follow our steps to resolve the issue privately.
Read answer
If a user replies days after getting a download, how can the inbox help the team continue the earlier topic?
Learn how a unified social inbox helps your team continue old Instagram DM conversations by preserving the full message history, even for automated…
Read answer
If a user triggers several keywords, should automation merge the intent or send separate replies?
Learn the best practice for handling multiple keyword triggers in Instagram DMs. Discover why sending separate, sequenced replies is better than merging…
Read answer