Frequently Asked Questions
Find answers to common StarLovin questions.
If a waitlist link is sent but not clicked, should the reminder emphasize early access or product benefits?
Learn whether to focus on product benefits or early access in a waitlist reminder for an unclicked link. Discover how to craft a follow-up DM that…
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If account connection is healthy but Link in DM does not send, should permissions, triggers, or link content be checked?
If your link in DM isn't sending on Instagram, learn how to troubleshoot the issue. Check your trigger keywords, app permissions, and link content to…
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If an affiliate link is sent but not clicked, should the second DM add use cases or directly remind them to click?
Learn whether to send a direct reminder or add use cases in a follow-up DM for an unclicked affiliate link to effectively increase your conversion rate.
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If an auto reply does not solve the issue, should the second message apologize or hand off to a human?
When an auto reply doesn't solve a customer's issue, should you apologize or hand off to a human? Learn how to craft a second message that de-escalates…
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If an event post gets many comments but few signups, how should the signup link explanation in DMs change?
Learn how to change your automated DM explanation to increase event signups when you get many comments but low conversions. Turn engagement into action.
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If an event post triggers DMs but nobody clicks the signup link, does it mean the event value was unclear?
Getting comments but no event signups? Learn why followers don't click your link in DMs, from an unclear value prop to a weak call-to-action.
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If an evergreen resource is claimed every week, should the follow gate stay on long term?
Learn if keeping a permanent follow gate on evergreen content is a good long-term strategy for Instagram growth and how to balance it with user experience.
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If an Instagram DM tool asks for the account password, what risks should the operations team watch for?
Learn the critical operational risks of using an Instagram DM tool that asks for your password, including account suspension, security breaches, and…
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If an Instagram user is both a reader and a prospect, how can contact history help the team prioritize?
Learn how to analyze Instagram contact history to separate casual readers from warm prospects. Prioritize your team's efforts by identifying key sales…
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If auto replies bring low-quality leads, does it mean the keywords are too broad?
Are your Instagram auto replies bringing in low-quality leads? Learn why broad keywords are only part of the problem and how to fix your automation flow.
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If automated DMs respond quickly but convert poorly, does the copy lack a clear next step?
If your automated DMs respond quickly but convert poorly, your copy likely lacks a clear next step. Learn how to craft a compelling call-to-action that…
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If both 'guide' and 'report' trigger different downloads, should they send different DMs?
Learn why and how to set up separate Instagram DM automations for different keywords. This guide ensures you send the correct link or resource every time.
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If both resource download links and product links go unclicked, should the follow-up copy be different for each?
Learn why follow-up DM copy for unclicked resource and product links should be different. Discover strategies to improve your Instagram automation results.
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If comment engagement is strong but email leads are low, should DMs collect email first or provide value first?
Learn the best strategy to convert high Instagram engagement into email leads. We explain why providing value first in DMs boosts your lead capture rate.
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If comment keywords are too broad and trigger many irrelevant DMs, can complaint risk increase?
Learn why using broad comment keywords for Instagram DM automation can lead to user complaints and how to choose specific triggers to avoid sounding…
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If comment keywords bring many DMs but few emails, is the offer weak or is the email request too early?
Getting lots of DMs but few emails? Learn how to diagnose if your offer is weak or if your email request is too early to improve your Instagram lead…
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If comment-to-DM collects many emails but link clicks are low, where might the problem be?
Getting lots of emails but few link clicks from your Instagram comment-to-DM? Learn how to diagnose and fix low click-through rates in your automated DMs.
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If comments are only keywords with no real discussion, should the CTA be adjusted to make engagement more natural?
Learn when to adjust your Instagram CTA from single keywords to prompts for more natural comments. Discover how to balance automated lead generation…
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If content shares are high but DMs are low, should the caption add a claim-based keyword?
If your content shares are high but DMs are low, learn why adding a claim-based keyword in your caption is the key to boosting Instagram engagement.
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If DM leads are high but comments are low, should the CTA move back toward comment keywords?
Getting lots of DM leads but low comments on your Instagram posts? Learn why switching your CTA back to comment keywords can boost engagement and lead…
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If DM leads are high volume but follow-up is slow, how should inbox priority be handled?
Feeling overwhelmed by DMs? Learn how to prioritize your Instagram inbox by reviewing leads by intent, so you can follow up faster and close more sales.
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If DM leads are high volume but sales says quality is poor, which trigger sources should be reviewed?
Getting high-volume but low-quality DM leads? Learn which automation triggers to review and how to refine your Instagram strategy to attract better…
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If DM link clicks are high but replies are low, is the interaction complete or should a question follow?
Getting high link clicks in your Instagram DMs but few replies? Learn when the interaction is complete and how to use a follow-up question to boost…
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If DM link clicks from a Reel are low, how should the next piece of content be adjusted?
If your Instagram Reel isn't driving link clicks in DMs, learn how to diagnose the problem and adjust your next content for much better results.
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