Frequently Asked Questions
Find answers to common StarLovin questions.
Is Instagram DM automation allowed by Meta?
The line between permitted Instagram automation and tools that put an account at risk, based on how each connects.
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Will using a DM automation tool get my Instagram account banned?
What actually creates ban risk when automating Instagram DMs, and which patterns stay on the safe side.
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What does Meta-approved mean for an automation tool?
What Meta Tech Provider approval does and does not tell you when evaluating an Instagram automation tool.
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Do I have to give a DM automation tool my Instagram password?
Why proper Instagram automation never needs your password, and how to revoke access once granted.
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What happens to my automations if I revoke access?
What happens to running Instagram automations when you revoke a tool's API access, and what data remains.
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What kind of Instagram account do I need for DM automation?
The Instagram account type required for DM automation and how switching to a professional account works.
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Can I automate Facebook Messenger as well as Instagram?
How Facebook Messenger automation compares with Instagram, and why each account is authorised separately.
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How many Instagram accounts can one plan cover?
How to read channel and seat limits when one plan needs to cover several Instagram accounts or a team.
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Is DM automation useful for an agency managing client accounts?
What agencies should require from an Instagram DM automation tool: predictable cost and exportable contact data.
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How do I measure whether comment-to-DM is working?
The four metrics that show whether Instagram comment-to-DM automation is producing results rather than activity.
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Why is my DM click-through rate low?
The most common reasons automated Instagram DMs get low click-through, and the quickest fix to test.
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Does link click tracking work inside Instagram DMs?
How click tracking works on links sent in Instagram DMs and where attribution stops without site-side tagging.
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How do I migrate from ManyChat to another tool?
A safe order of operations for migrating Instagram DM automation between tools without losing a working funnel.
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Will I lose my contacts if I switch DM automation tools?
How to keep your contact list when switching Instagram DM automation tools, when to run the export, and why the export is a backup rather than a transfer.
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What should I check on my first bill after switching?
Why to verify the first billing cycle after cancelling an automation subscription, and what to keep as evidence.
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Can I run two DM automation tools at once during a switch?
How to run two Instagram DM automation tools in parallel during a migration without sending duplicate messages.
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After a campaign, what context should teams review in exported Contacts?
Use StarLovin to capture and export Contacts data from Instagram DM campaigns, then review downloads, link clicks, and replies outside StarLovin.
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After a comment keyword campaign ends, should lead review focus on emails, clicks, or later replies?
Learn whether to focus on emails, clicks, or replies when reviewing your Instagram comment keyword campaign. Understand how to measure success based on…
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After a comment-to-DM campaign ends, should old keywords be turned off or changed to evergreen downloads?
Learn whether to deactivate old comment-to-DM keywords or change them to an evergreen download. We'll show you how to maximize lead capture from past…
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After a comment-to-DM campaign, what user questions can the unified inbox help review?
After running a comment-to-DM campaign, your unified inbox fills with important user questions. Learn to spot high-intent leads and solve technical issues.
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After a comment-triggered discount DM is sent but the user does not click, how should the second message be written?
Learn how to write the perfect second message after a user comments for a discount but doesn't click the link. Recover sales with gentle, effective…
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After a comment triggers a DM, can a public 'sent' reply improve follow-gated claim completion?
Learn how adding a public 'check your DMs' reply after a comment-to-DM automation can increase follow-gated offer completion and grow your Instagram…
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After a comment triggers a DM, should the link button say 'download report' or 'view full content'?
Learn whether to use 'download report' or 'view full content' for your Instagram DM automation button text. Improve your CTA and build trust with…
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After a comment triggers a download link, should a public reply remind the user to check DMs?
Learn why posting a public comment reply is essential for your Instagram comment-to-DM automations. Boost engagement and ensure your followers get their…
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